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Warranty, Returns & Refund Policy — EverGlow Jewelry

At EverGlow, we are committed to providing high-quality personalized jewelry that brings meaning to your most important moments. Below is our warranty, returns, and refund policy.

1-Year Warranty

We stand behind the craftsmanship of our personalized jewelry. Our one-year warranty covers:

  • Color changes – if the jewelry plating fades or changes color within 1 year of purchase (despite our tarnish-free and water-resistant stainless steel construction)
  • Faded engraving – if the engraving visibly fades within 1 year
  • Clasps or chain links – if the clasp or chain is damaged during normal use

Important: The warranty covers free repair or replacement of the item. Shipping costs to our facility are the responsibility of the customer, unless the issue results from our error. Once we receive the product, we will repair or replace the jewelry and ship it back as soon as possible.

How to Claim the Warranty

  1. Contact us at support@everglowjewelry.com with your order number and a short description of the issue.
  2. Send a clear photo showing the issue so we can evaluate the claim.
  3. If approved, you'll receive return instructions.
  4. We will repair or replace the jewelry and send it back promptly.

Damage & Error Notification (7-Day Window)

If your jewelry arrives damaged in transit, defective, or if you received the wrong item, you must report it within 7 days of delivery.

How to File a Claim

  • Email us at support@everglowjewelry.com within 7 days of receiving your package
  • Attach clear photo proof and your order number
  • Our team will review the case and provide the appropriate solution (repair, replacement, or refund)

Please note: Chain lengths and bead placement may vary slightly (tolerance up to ±5mm) due to the nature of custom production. Claims submitted more than 7 days after confirmed delivery are not eligible under this section (manufacturing defects remain covered separately under your legal guarantee — see below).

60-Day Exchange Guarantee

Since every Legacy Chain is custom-made with your personalized names, we don't offer refunds for personalized items based on preference alone. Instead, you have 60 days from delivery to request a free exchange — different color, bead count, or a correction to an engraved name.

This exchange guarantee does not apply to damages or errors on our part — see "Damage & Error Notification" above for that.

Refund Eligibility

All personalized items are custom-made specifically for you and generally cannot be returned or refunded, unless:

  • You received the wrong item, or
  • The item arrived damaged/defective and was reported within 7 days, with photographic evidence

After verification, we will offer a replacement or a full refund, including original shipping costs if applicable. Refund processing time: approved refunds may take 5–10 business days to be processed.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you generally have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU Directive 2011/83/EU.

Please note: this right of withdrawal does not apply to custom-made or personalized items (such as engraved jewelry), which are exempt under Article 16(c) of EU Directive 2011/83/EU, as they are made to your specifications and cannot be resold. EU customers remain covered by the 1-Year Warranty and the statutory 2-year legal guarantee of conformity for manufacturing defects.

Contact

For any warranty claim, return request, or refund inquiry, please contact:
support@everglowjewelry.com

EverGlow — a brand of Solvo Smart Solutions LLC
30 North Gould Street, Suite N, Sheridan, WY 82801, USA