Politique d’expédition

Shipping Policy

1. Shipping Scope
We are proud to offer international shipping services to our customers worldwide. While our operations are based in the United States, we are happy to serve customers across the globe, with a strong focus on the European and North American markets.

2. Processing Time
All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow for additional time in transit for delivery.

3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping (EU): 4-12 business days.

Please note that delivery delays can occasionally occur due to customs processing or carrier issues beyond our control.

4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.

5. Customs, Duties, and Taxes
For orders shipped within the European Union, all applicable customs duties and import taxes are already included in your order — you will not be charged any additional fees upon delivery. For orders shipped outside the EU, any customs duties, tariffs, or import taxes imposed by the destination country are the responsibility of the customer, unless otherwise stated at checkout.

6. Damages
If you receive your order damaged, please contact us at support@everglowjewelry.com within 7 days of delivery, with photo evidence, so we can evaluate your claim and file a report with the carrier if needed. We kindly ask that you save all packaging materials and damaged goods before filing a claim.

7. Contact Us
If you have any questions about our Shipping Policy, please contact our support team at: support@everglowjewelry.com